Last updated: 5 November 2026
Freeze Dried Lab (“we”, “us”, “our”) is a family-owned business based in Adelaide, South Australia. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how you can contact us about it.
What we collect
- Order details: your name, delivery and billing address, email, phone number and the products you buy.
- Account details: if you create an account, your login email and order history.
- Messages: anything you send us through our contact forms, email or social media.
- Newsletter sign-ups: your email address if you subscribe to our emails.
- Website usage: information collected automatically through cookies, such as pages viewed, device and browser type, and approximate location.
We do not store your full card details. Payments are processed securely by our payment providers.
How we use it
- To process, pack and deliver your orders and handle returns or refunds.
- To answer your questions and provide customer service.
- To send you news and offers, if you have opted in. You can unsubscribe at any time using the link in any email.
- To understand how our website is used and improve it, and to measure and show relevant advertising.
- To prevent fraud and meet our legal obligations.
Who we share it with
We never sell your personal information. We only share it with trusted services that help us run our store, including:
- Payment providers, including Zip for buy now, pay later purchases
- Postage and courier companies, to deliver your order
- Klaviyo, for email newsletters
- Google (Analytics and Ads) and TikTok, for website statistics and advertising
- Our website hosting, security and maintenance providers
Some of these providers store data overseas, including in the United States. We choose providers that take reasonable steps to protect your information.
Cookies
Our website uses cookies to keep your cart working, remember your preferences, measure traffic and support advertising. You can block or delete cookies in your browser settings, but some parts of the store, such as the cart and checkout, may not work without them.
Keeping your information safe
Our website uses a secure (HTTPS) connection, and we take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep personal information only as long as we need it for the purposes above or as required by law.
Accessing or correcting your information
You can ask to see or correct the personal information we hold about you, or ask us to delete it, by contacting us using the details below. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your information, please contact us first and we will do our best to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact us
Freeze Dried Lab
Adelaide, South Australia
Email: info@freezedriedlab.com.au
Phone: 0415 726 102
We may update this policy from time to time. The latest version will always be on this page.